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Natura is committed to dispatching orders placed by 10:45 am EST and PST on the same business day, utilizing either the United States Post Office or FedEx. A range of shipping choices, such as Standard (3-7 business days), 2-Day, Overnight, and International, are available, with each order receiving a tracking number. Free shipping is offered for purchases exceeding $35 or $50, depending on the site. Natura also ships to US P.O. Boxes and US Military addresses, subject to specific limitations. For Natura® turf, shipping is managed by UPS or a designated LTL carrier, and this service is not applicable to PO Boxes.
Natura places a high value on ensuring that customers are satisfied. In the event of any issues such as a shortage, incorrect item, or damage, it is requested that these be reported within 5 days after the package has been received. For products that have not been used, returns are accepted within 30 days from the date of purchase for a complete refund, with the exception of shipping costs. Customers who have placed orders online can contact help@naturabrasil.com to receive return authorization. Upon the warehouse's receipt of the returned items, refunds are generally processed within 10-15 business days. It is important to note that Natura only provides returns and does not offer exchanges.
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478 Russell Street, Suite 103, Ashland, OR 97520
1-800-243-8834
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