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Nicola's Marketplace requests a 3-7 business day window for order processing and delivery. Nationwide, a flat shipping rate of $7.95 is available for non-perishable items, with Alaska and Hawaii at $14.95. A $14.95 flat fee applies to orders under $100 in Zone 1, which encompasses CT, DE, IL, IN, ME, MD, NH, NJ, NY, OH, PA, RI, TN, VT, VA, and WV. For Zone 2, covering the remaining 48 contiguous states, a $24.95 flat fee is charged. Orders exceeding $100 benefit from complimentary ground shipping. Perishable goods are dispatched frozen, arriving either fully frozen or partially thawed, and are packaged in eco-friendly, sustainable, and biodegradable materials. The brand does not ship perishables beyond the 48 contiguous states or to P.O. Boxes.
Nicola's Marketplace places a high priority on food safety, and as such, does not accept returns. If you experience any problems with your purchase, the brand encourages you to contact their customer service. Please provide an email containing a thorough description of the issue along with a picture of the items and their packaging. Ensure that your message includes the order number, email address, and phone number. The team at Nicola's Marketplace will make every effort to address the matter swiftly.
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