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Naples Soap Company dispatches orders primarily through USPS or FedEx, with the majority of orders shipped out the day following placement. A 72-hour window is requested for shipping. During high-demand periods, preparation of your order may take 3-5 business days. From the time of shipment, Standard or Free Shipping generally requires 5-7 business days. Free Standard Shipping is provided on retail orders exceeding $50 and wholesale orders over $1500. International shipping is currently unavailable, and all orders are dispatched from Florida unless specified otherwise.
A full refund of the product price is offered by Naples Soap Company for returns made within 30 days of the initial purchase, ensuring a seamless process with the inclusion of a prepaid shipping label for one return or exchange per order. Should a product be received in a damaged condition, incorrect, or missing, customers are advised to notify the brand via email within 21 days of the order date, attaching photos for quicker resolution. Although the original shipping costs are non-refundable, the brand covers the return shipping once per order, guaranteeing a smooth and stress-free experience.
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