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EXP.03/27/2026
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MZ Skin provides a range of delivery choices to accommodate various preferences. Within the United Kingdom, the standard shipping option takes 3-5 days and is priced at £4; however, for purchases exceeding £50, this service is complimentary. Should there be an urgent need, DPD next day delivery can be arranged for £6, provided the order is placed before 12pm from Monday through Thursday. For clients in the United States, FedEx standard delivery is completed within 2-4 days with a cost of £10, but it's free when the total exceeds £50. European customers are offered a 3-4 day delivery for £10, which becomes free if the order value surpasses £50. In Canada, FedEx standard delivery is available in 4-6 days for £10, also becoming free on orders over £50. For deliveries to Australia and New Zealand, the standard service takes 4-7 days at a cost of £50, yet it is waived for orders above £200. For all other regions, MZ Skin advises reaching out to customer services at customerservice@mzskin.com. It's important to note that all shipments sent outside the EU are subject to DDU (Delivery Duty Unpaid) terms, indicating that the recipient might have to pay customs duties and local sales taxes.
MZ Skin offers a 30-day refund and return policy. During this period, the item should remain unused and in its original packaging. To process a return, a receipt or proof of purchase is necessary. It's important to note that shipping costs for returns are not refundable. Only items purchased at regular prices can be refunded; unfortunately, sale items do not qualify for refunds. For initiating a return, customers are advised to contact MZ Skin via email at customerservice@mzskin.com. Exchanges are exclusively available for defective or damaged products, and the same email address should be used for these requests. If the returned item was a gift, MZ Skin will provide a gift credit equivalent to the value of the return.
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