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Musician's Friend offers complimentary Standard Ground delivery for the 48 contiguous states, with certain exclusions for oversized and UsedVintage items. Typically, orders submitted prior to 3 p.m. ET are dispatched on the same business day.
To ensure a smooth return process, Musician's Friend requires that all returns are accompanied by a Return Authorization Number (RA#). This can be acquired by contacting 1-800-449-9128 or via email. It is requested that items are sent back in the exact condition as received, including all original packaging and materials. Upon receiving the returned item, Musician's Friend processes it within 1-2 business days. Customers should anticipate a 5-7 business day period for the credit to be applied to their account. Should the return not comply with these conditions, a handling fee or a restocking charge of at least 15% may be imposed.
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