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Rugby Imports guarantees that typical delivery for domestic orders ranges from 2-7 business days, contingent upon the selected shipping option. International deliveries generally span 7-21 business days, factoring in customs processing. Orders placed by 12 PM ET, Monday to Friday, are aimed to be dispatched on the same day. Additional processing time may be required for team store, personalized, special, and custom orders.
For a quicker exchange or refund, Rugby Imports requests that customers include the return form located on the reverse side of their invoice or downloaded from the brand's website. It is recommended that returns be sent at the customer's cost through UPS, FedEx, or insured USPS to the following address: Rugby Imports Ltd, ATTN: Returns, 885 Warren Avenue, East Providence, RI 02914. Should there be any further inquiries regarding the policy or a specific return, customers are encouraged to contact customer service via email at customerservice@rugbyimports.com, or by phone at 800-431-4514 or 401-438-2727.
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