MORI Coupons & Promo Codes

Return Policy & Exchange Policy

For any dissatisfaction with products received from MORI, customers are advised to promptly reach out to the customer services team at MORI@babymori.com, ensuring to include their order number and the reason for the return. Within the UK, returns can be made free of charge with a provided return slip. The return policy allows 30 days for this process. The cost of return, as determined by the courier selected, is typically deducted from the refund, with the exception of Puerto Rico and US territories, where customers must cover their own return shipping. It is important to note that exchanges are not offered in the USA. All items must be returned within 30 days of dispatch, in perfect, saleable condition, with all tags still attached. Certain items, including but not limited to underwear, face masks, gift notes, gift wrap, and final sale items, are non-refundable.