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Free shipping is provided by Moon Pod for purchases exceeding $100, whereas a $9.99 fee applies to those below this amount. Generally, items are delivered within 2-7 days, though mattresses may take 2-3 weeks. In Alaska and Hawaii, apart from mattresses, an extra $250 per unit is charged for each additional Moon Pod. It's important to note that the brand does not deliver to P.O. boxes or military addresses.
Moon Pod acknowledges that there may be occasions when customers need to return their orders, and the brand is committed to facilitating a seamless experience. Returns are accepted for any reason within 30 days of delivery. If customers opt for a refund in Moon Pod store credit, the return is free. However, if the refund is to be issued to the original payment method, a $9.99 return shipping fee will apply. To initiate the return, customers should contact cx@moonpod.co. For those who wish to exchange their item for a different size or color, Moon Pod provides this service within 30 days of delivery, including prepaid shipping labels for exchanges. Regarding mattress returns, these are accepted within 3 months of delivery, with a full refund minus a $99 return shipping charge. This fee is waived if the customer chooses a refund in store credit.
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