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Montella Cycling provides complimentary ground shipping to more than 100 countries globally. From its warehouse in the USA (Oregon) or factory in Shenzen, the brand dispatches cycling accessories and gear. Meanwhile, cycling jerseys and bibs are sent from factories in Italy, Lithuania, or Shenzen. It takes approximately 3-5 working days for production and fulfillment before shipping. DHL Express Shipping typically delivers orders to the USA, Canada, and Australia within 3-7 days. Standard shipping usually reaches these destinations, as well as Europe, in about 9-14 working days. Note that packages may be delivered separately.
Montella Cycling provides a 30-day return policy for products that remain unused and in their original packaging. To begin the return, customers should send an email to info@montella-cycling.com. The brand requests that items be sent back to the return department located in Europe, with the shipping cost borne by the customer. For those requiring an exchange, Montella Cycling is willing to facilitate this within the 30-day period. New customers are offered a generous 70% discount code for re-ordering the correct size. It is important to note that custom or personalized team orders are not eligible for returns. However, if any items arrive damaged, defective, or incorrect, the brand will replace them free of charge. Furthermore, cancellations are accepted up to 24 hours after the purchase.
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