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MOFT prioritizes prompt delivery, usually shipping within 1-3 business days. For the United States, deliveries typically arrive in 7-10 business days, while international shipments take 10-14 business days. Should any item be defective or damaged, shipping costs will be refunded. However, if the product is merely unsatisfactory, shipping charges are non-refundable.
MOFT recognizes that occasionally, products might not align with customer expectations. As a result, the brand provides a 30-day return or exchange window starting from the delivery date. To initiate a return or exchange, customers are invited to contact cs@moft.us, providing their order number and the reason for the return. Upon receipt of the returned item, refunds are processed by MOFT within seven business days. It is important to note that shipping fees will be reimbursed only in cases where the merchandise is deemed defective or damaged.
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