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From Bangkok, Thailand, Midori Jewelry handles the processing and shipping of all products. Upon dispatch, an email containing tracking information is sent by the brand. Worldwide, carbon-neutral shipping is complimentary for purchases exceeding $150 USD. Dispatch typically requires 2-5 business days, while pre-order items may take up to three weeks. For international deliveries, except for US customers, import duties and taxes might be levied upon arrival in the destination country.
Refunds are offered by Midori Jewelry within 14 days from the delivery date, with the exception of the outbound shipping fee. It is the customer's responsibility to cover the return postage and any initial shipping charges. Exchanges are not accepted by the brand; instead, customers are advised to return the item and place a new order. To start the return process, customers have the option to reach out to cs@midorijewelry.co or utilize the return request button available on the website. Upon approval, refunds to the original payment method generally take 3-5 business days.
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