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Mid In Mod provides shipping services to all addresses within the contiguous United States, excluding Alaska, Hawaii, and international locations. Appointments are scheduled by the delivery team, and a signature might be necessary upon receipt. Customers receive an email with a tracking number for their shipment. For local deliveries requiring assembly, a $50 fee applies for up to 10 items, with an extra $50 for 11 or more. The brand charges $115 for the delivery of warehouse sale and floor model items.
A 10-day return policy is provided by Mid In Mod, starting from the delivery date. To qualify for a return, the product must be in its original, undamaged state, without any signs of use or stains, and in its original packaging. It should be noted that the initial shipping fees are not refundable. For those seeking an exchange, the process involves returning the current item and placing a new order. Should you receive a damaged or defective product, customers are encouraged to reach out to support@midinmod.com or contact them via phone for either a replacement or a full refund. A 20% restocking fee and a 5% cancellation fee are applicable for non-defective returns. However, if the item is returned within 7 days and remains in like-new condition, a 75% refund will be granted. It's crucial to understand that returns and exchanges are not accepted for items purchased during special campaign sales, including but not limited to Super Sale, Outlet, Black Friday, warehouse sales, in-store clearance, closeout items, and floor models.
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Showroom: 2803 Westheimer, Houston TX 77098; Warehouse: 1403 Gillingham Lane, Unit 100 Sugar Land TX 77478
(866) 508-4303
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