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Orders from Mented Cosmetics are dispatched within 1-3 business days, with delivery available to the US, Canada, and the UK. For US customers, complimentary standard shipping is provided on orders exceeding $45; otherwise, it costs $5. Expedited shipping can be chosen for $15. A flat rate of $10 applies to international shipping. Typically, orders reach customers in 5-12 business days. The brand also accommodates PO Boxes and APOFPO addresses through standard shipping, ensuring accessibility for all.
Mented Cosmetics guarantees that full refunds are issued within 30 days from the receipt of the order. Prior communication with the brand is essential before returning any products, as refunds will not be granted without initial contact. For customers interested in exchanges, Mented Cosmetics stipulates that the replacement item must be of equal or lesser value. Additionally, the brand provides a Rapid Exchange Program, ideal for orders consisting of three or fewer items. Regarding international orders, only refunds to the original payment method are available, and exchanges are not supported.
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