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MELT Method guarantees that local shipments reach customers within 2-5 business days, whereas global deliveries are completed in 3-14 business days. Shipping costs are determined by the destination at checkout, with all applicable taxes and customs fees included. For a seamless experience, DDP shipping is provided by the brand. Should your location not be featured, contacting MELT Method for further shipping information is encouraged.
MELT Method encourages customers to initiate the return process by contacting the customer service team. You can get in touch via email at Rachel@MeltCandleShop.com or by calling 248-935-0808. It is requested that all items be returned in their original state, including packaging, accessories, and any accompanying documents. Upon approval of a return, refunds are processed by MELT Method within a timeframe of 5 to 10 business days. The brand only accepts exchanges for items that are defective or damaged. Should an item not meet the original condition, show signs of damage, or have missing parts not attributable to the merchant's mistake, MELT Method reserves the right to refuse the refund request.
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