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For all online orders from Matt and Nat, returns and exchanges need to be initiated within a 30-day period following the receipt of the order. Customers are requested to contact care@mattandnat.com, providing their order number and the reason for the return or exchange. It is essential to understand that the cost of return shipping will be the responsibility of the customer, as pre-paid return labels are not offered by the brand. Furthermore, items bought on the website cannot be refunded at any physical store or outlet. For customers wishing to make an exchange, it is suggested that they place a new order and return the original item.
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