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Materiae processes and ships orders within 3-5 business days, operating from Monday to Friday, 7am to 4pm Pacific Time. Priority shipping is ensured via the United States Postal Service or UPS ground from Los Angeles, California. It is requested that customers understand Materiae cannot be held accountable for stolen or lost packages, incorrect mailing addresses, or unforeseen courier delays. For international shipments, additional import fees may apply, depending on the country's regulations. Once dispatched, orders cannot be canceled, with the recipient assuming full responsibility.
Materiae's guidelines permit exchanges or credits for products within a 15-day window post-purchase. Once this timeframe has elapsed, the option for an exchange is no longer available. To be eligible for an exchange, items must be in their original, unaltered state, meaning they should not have been used, opened, or damaged. Additionally, the packaging must be intact and undamaged. It is the customer's responsibility to bear the shipping expenses for returning the item, which are non-reimbursable. In the event of an exchange, the return shipping cost will be subtracted from the total.
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