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Makari respectfully requests a timeframe of 7 to 14 business days for the processing of returns and refunds. It is essential that items are returned in their original packaging, shipped via a dependable carrier, and with a signature required upon delivery.
Makari places a high priority on ensuring customer satisfaction. A refund can be provided for products that remain unused and in their original packaging. In the event of purchasing multiple identical items within a single order, only one opened item will be eligible for a full refund. It is important to note that returns are limited to individual items; the baby line and gift sets do not qualify for returns. Should a package arrive damaged, customers are advised to send photos of the damaged products, the shipping box, and include the order number to info@makari.com. All packaging materials and damaged goods must be retained in their original condition as received. For return purposes, items should be sent to Makari De Suisse at 1178 Broadway, Lobby, New York, NY 10001.
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