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Maelove provides complimentary shipping for purchases exceeding $45 USD within the United States, featuring a UPS 2-day delivery option that guarantees arrival within three business days post-processing. Orders are typically processed by Maelove in one to two business days and dispatched through the US Postal Service to all fifty states, Puerto Rico, and APO addresses. For customers in Canada, free shipping is available on orders over $120 CAD. To ensure a seamless and trouble-free experience, all relevant taxes and duties are collected at checkout, preventing any customs delays.
Return requests are accepted by Maelove within a 100-day period from the delivery date, and the products should be shipped back within 21 days once the return process has been initiated. Free return shipping, complete with a shipping label, is provided by the brand for returns within the United States. Upon the return package's arrival, a refund will be processed to the original payment method within 10 business days, excluding the initial order's shipping fees. For international returns, customers are encouraged to reach out via the contact form or email team@maelove.com, providing their order number and the items they intend to return. In the case of exchanges, Maelove recommends returning the current item and placing a new order for the preferred product. To prevent misuse or unauthorized resale, Maelove monitors purchase and return activities, and may refuse refunds or purchases in such instances.
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