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Owing to recent modifications in U.S. import duties, Lyle and Scott must inform customers that shipping to the United States is currently unavailable. The brand remains dedicated to resolving this issue and aims to reinstate service promptly.
Lyle and Scott facilitates the return of unopened merchandise, complete with original packaging and all tags, free of charge within a 100-day period. It is essential that all returns comply with the Original Condition and Fair Use guidelines. If contract cancellation is desired, contact Lyle and Scott within a fortnight of the purchase date, ensuring to provide both the order number and the reason for the cancellation. Upon processing the cancellation, a refund for the value of the items and standard delivery costs will be issued within 3-5 days following the receipt of the returned goods at the warehouse. Items that have been opened must be returned through the brand’s designated returns portal. For products with defects bought directly from lyleandscott.com in the past year, customers are advised to contact customer service, presenting their order number, a description of the issue, and photographic proof.
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