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Customers are invited by Shelving.com to obtain a UPS return label through a call to 1-866-801-9829 or an email to support@shelving.com. To initiate the return of non-Shelving.com branded items, it is recommended that 1-800-637-9508 be contacted. It is important to note that personalized or modified goods and clearance products are considered final sales. For the return of Shelving.com branded items, these should be dispatched to 29275 Stephenson Hwy, Madison Heights MI, 48071. A reminder from the brand states that returns not associated with Shelving.com, when sent to this location, might face a restocking fee of 50%. Furthermore, Metro product returns must meet a minimum value of $500 and are subject to a 20% restocking charge. In instances where mistakes have been made by the brand, customers are advised to reach out to 1-800-637-9508 for the necessary authorization and guidance.
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