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Luxy Hair ensures that all orders are dispatched from their warehouse in Salt Lake City, USA. For US customers, free shipping is available for purchases of $225 or more, with a delivery time of 4-8 business days. In Canada, DHL Express shipping is complimentary for orders exceeding $250 USD, arriving within 2-5 business days. A flat rate of $10 USD applies to orders under $250 USD. International customers outside the U.S. and Canada can benefit from DHL Express shipping at a flat rate of $25 USD, with delivery expected in 1-5 business days. Standard shipping within the USA usually takes 4-6 business days. Accessories, hair care products, and sample swatches are non-returnable. Other items marked as 'Final Sale' may be exchanged or returned for store credit only.
Luxy Hair facilitates returns and exchanges for unopened, unworn, and untampered hair extensions within a 60-day period. Items from the Final Sale category are eligible only for exchange or store credit. Accessories, sample swatches, and wet line products are non-returnable. For refunds, customers are responsible for their return shipping expenses. In the case of exchanges, a free return shipping label is offered to U.S. customers by the brand. Both domestic and international clients can start the return process via the Returns Centre.
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