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Luksusbaby guarantees that all bulky and heavy items, such as furniture, are dispatched on a pallet using trusted carriers like TNT or FedEx, targeting a delivery timeframe of 2-7 business days. For international shipments, recalculating shipping fees may be necessary, and extra charges could apply. Prior to finalizing the order, Luksusbaby will contact customers via email with the revised shipping costs, allowing them the choice to cancel if they choose not to continue.
Parcels are requested to be dispatched directly to Luksusbaby's address at Porsborgparken 15, 9530 St酶vring, DENMARK. The brand prefers that items not be delivered to parcel boxes or post offices. To facilitate a seamless return process, it is important that all items remain in their original packaging, unused, and without any marks or stains. This also applies to clothing, which should be returned without any blemishes. If an extension on the return policy is needed for a gift, customers are encouraged to contact the brand via email. The customer service team at Luksusbaby aims to respond within 2-3 business days after receiving your inquiry.
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