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HiBy ensures swift shipment of products, with tracking details provided within three business days. Generally, delivery spans between 7-15 business days, influenced by local logistics and customs processes. Pre-ordered items are sent out as per the timelines indicated on the product pages. In the US and Europe, the brand opts for dependable services such as FedEx, DHL, UPS, or the postal service. For Asian regions, carrier selection is determined by local conditions.
Dedicated to upholding customer contentment, HiBy guarantees that within a 10-day period following the delivery of items, should any quality concerns arise, clients have the option to request a return or an exchange. Should this timeframe be surpassed, the brand evaluates each case individually and may offer either a replacement or repair service. Upon receipt of the returned item, only then will the refund or exchange be initiated, with refunds being completed within a maximum of five business days post-receipt.
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