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Returns of unopened items in their original packaging are accepted by Louisiana Grills within 60 days from the date of purchase, provided that these items were acquired directly through the brand's official website at louisiana-grills.com or over the phone. All items being returned must remain in their original, unused condition and in their original packaging. After receiving the returned goods, an inspection is conducted, and a refund is issued within a 10-business-day timeframe. It should be noted that neither the initial nor the return shipping expenses are eligible for reimbursement. Furthermore, Louisiana Grills does not permit returns on pellets, spices, sauces, or electrical service parts. For products bought from authorized dealers, it is advised that customers initiate the return process with the dealer.
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