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For orders exceeding $99, Lole provides complimentary shipping, ensuring that customers can relish their preferred items without incurring additional expenses. This service from the brand enhances both ease and convenience.
Lole recognizes that there are instances when products may not meet expectations, hence the brand allows for returns within a 15-day window from the date of purchase, provided the items remain unworn, unaltered, and with all tags intact. To ensure a seamless experience, Lole provides complimentary return shipping. Shoppers have the flexibility to opt for an exchange, a refund to their initial payment method, or receive the value on a gift card. In cases where the merchandise was bought at a discounted rate or using a promotional code, the reimbursement will be in the form of a gift card. Additionally, for customers who favor face-to-face interactions, Lole Ateliers offer the convenience of processing returns and exchanges directly, also within the 15-day timeframe.
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