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Lion Energy provides complimentary shipping for nearly all items, ensuring that customers can relish their acquisitions without incurring extra delivery fees.
For product returns, customers are advised to contact Lion Energy via email at info@lionenergy.com, by phone at 385-375-8191, or through the chat feature on the website to obtain a Return Materials Authorization (RMA) from Customer Service. To qualify for a refund, the item must have been bought directly from Lion Energy, remain unused, and be in its original packaging, along with a receipt or proof of purchase. If the item was purchased from another vendor, that specific vendor should be contacted for a refund. Exchanges are only available for defective or damaged items; in these instances, customers should send an email to info@lionenergy.com, including their receipt, the serial number, and any relevant photos of the damage.
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