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When customers spend more than $65 at Lilac St, complimentary U.S. shipping is unlocked. For any defective or damaged items that the brand requests to be returned for an exchange, a return label will be supplied. Shipping costs for replacement orders of faulty products are covered by the brand. Delivery times for exchanged items may differ, depending on the customer's location.
Owing to the sanitary characteristics of Lilac St's offerings, returns are not possible. Nevertheless, the brand is committed to providing replacements for any items that may be faulty or harmed. If a customer encounters such an issue, they are encouraged to contact hello@lilacst.com, attaching images and a detailed account. The exchange process for defective or damaged goods comes at no cost; occasionally, it might be necessary for customers to send back the initial item using a return label supplied by Lilac St, with all shipping expenses borne by the company.
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