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YMI Jeans provides complimentary shipping for purchases exceeding $75. Shipments are dispatched the following business day if orders are placed post 11 AM PST, including those made after 11 AM PST on Fridays, which will be processed on Monday. In holiday periods, dispatches follow a similar schedule. For delivery, YMI Jeans primarily utilizes FedEx Ground, though UPS or freight forwarders can be arranged upon request. At present, the brand does not handle international orders.
YMI Jeans facilitates returns for items that are damaged, faulty, or not as ordered. To obtain a full refund or replacement, it is necessary for customers to contact the brand's customer service within 7 days from the delivery date. The items being returned must be in an unworn state and in good condition. Upon receipt of the return, an inspection by YMI Jeans will take place over 3-5 business days. Subsequently, refunds are issued back to the original payment method within 5-7 business days. In the case of wholesale purchases, inquiries should be directed to wholesale@ymijeans.com within a 2-week period post-delivery, with only complete pre-packs, including all tags and stickers, qualifying for acceptance.
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