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Ledbury guarantees that bespoke products are dispatched straight from the manufacturing site, typically within 2-3 weeks post-order. Available merchandise is distributed via USPS, UPS, or DHL. Bespoke items, however, are conveyed solely through UPS and cannot be sent to PO, APO, FPO, or DPO addresses. International customers seeking returns must contact the brand's support. Domestic shipments do not incur customs fees.
Ledbury recognizes that occasionally, items may not meet expectations, and for this reason, full-price purchases can be returned within a 60-day window following the date of acquisition. The brand extends a 60 Day Guarantee for custom-made goods, allowing customers to either request a refund or opt for an exchange. A minor restocking charge, ranging from $8.95 to $12.95 based on the product, is applied to returns, whereas exchanges come at no additional cost. It should be highlighted that Final Sale items do not qualify for return or exchange, thus careful selection is advised.
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