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Le Gourmet Central utilizes UPS, FedEx, and USPS for shipping, with orders generally dispatched within 48 hours. In the US, a flat rate of $12.90 applies to non-perishable items under $89, whereas orders exceeding $89 are shipped free. A flat fee of $19.90 is charged for perishables, except for spreadable sausages and caviar, which need overnight delivery. Residents in Florida enjoy a flat rate of $9.99 with 1-2 day delivery. For Puerto Rico and US Territories, the flat rate is $25.90, and for Hawaii and Alaska, it's $29.90. Only non-perishables can be sent to PO Boxes, and APO addresses receive their orders via US Priority Mail. To maintain freshness, perishables are packed with freeze gel packs and scheduled to avoid weekend transit.
Le Gourmet Central provides a return policy lasting 30 days from the date of acquisition. Upon receiving goods, customers are given a 72-hour window to examine food items. Should an incorrect, absent, or faulty product be delivered, a no-cost replacement will be dispatched by the brand, with shipping expenses also covered. For other return scenarios, the item must remain unopened and in its original packaging, with the customer responsible for shipping fees. It's important to note that food returns are not accepted beyond 72 hours post-delivery. Regarding food gift boxes, dissatisfaction can be addressed via email within 72 hours, allowing for a re-shipment, substitution, or store credit; the condition being that the item is unused and in its original packaging. In cases where the mistake originates from the brand, shipping costs will be assumed by Le Gourmet Central.
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