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For item returns, LBC Lighting requests that a Return Authorization Number (RAN) be obtained by contacting 626-279-2658 or emailing returns@lbclighting.com. Returns must be made within 15 days from the issuance of the RAN; otherwise, they may not be accepted. Unauthorized returns will not be recognized and could be rejected. It is essential to understand that shipping fees are not refundable. Once the returned product has been inspected, the brand will process the refund to the original payment method. For a swift refund, it is recommended to send the tracking number via email. The customer bears the responsibility for the return shipping expenses.
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