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Korres provides free ground shipping for all purchases that meet or exceed $81. Customers can also choose from other shipping options for an extra fee during the checkout process. Members of the Korres Circle Ambassador program receive free ground shipping on every order. Orders, including those for overnight delivery, are processed in the order they are received from Monday to Friday, with a processing time of up to three business days. Upon shipment, a confirmation email containing the tracking number is dispatched. If the tracking information does not appear within three business days post-order, it is recommended to contact support@korres.com.
Korres facilitates the return of items that are either unused or lightly used, as long as they are sent back within a 45-day window from the date of purchase on korres.com. For any guidance needed, customers can communicate with support@korres.com, including their order number in the message. It is important to note that Korres does not supply prepaid labels for returns nor reimburse the cost of return shipping. In cases where products were bought from retail partners, it is recommended that customers get in touch with the respective customer service. Once the returned merchandise or proof of return reaches Korres, refunds will be issued within 14 days. Customers are expected to cover the expenses related to return shipping.
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