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KORA Organics provides complimentary standard shipping for orders exceeding $75 and free express delivery for purchases of $100 or more. Most locations in the contiguous USA will receive their items within 7-10 working days, with expedited options available for an extra charge, ensuring delivery in 3-5 business days. Orders placed post 3pm on Fridays are processed the following Monday. Upon dispatch, a tracking number is emailed to customers, enabling them to monitor their package's progress. Due to logistical limitations, KORA Organics does not ship to PO Boxes or collection points in the United States. Furthermore, shipping to certain countries may face difficulties due to customs regulations.
KORA Organics stipulates that all items must remain unopened and in their original packaging for return eligibility. It is mandatory to send back the products within 7 days of receipt, accompanied by proof of purchase or order details. Upon receiving the returned goods, the refund will be issued via the initial payment method. Customers are expected to bear the shipping expenses for returns. The brand does not provide refunds or exchanges for opened or used items, except in cases where the products are defective. Should any product arrive faulty or damaged, customers are advised to contact the customer care team with specific information. For orders placed in the United States, customers should get in touch with usainfo@koraorganics.com to receive a return shipping label and further instructions.
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KORA Organics by Miranda Kerr, Unit 9, 7 Jubilee Avenue, Warriewood, NSW, 2102, Australia
+61 2 9979 5672 or Australia (toll-free): 1800 316 364
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