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Koio provides complimentary ground delivery for U.S. purchases exceeding $150 within the contiguous United States. Expedited or express delivery options are also offered at an extra cost. Orders are generally dispatched from Koio's warehouse in Carlstadt, New Jersey, or from the retail store in New York City. Typically, orders are processed and ready for carrier pickup within 1-2 business days.
Koio recognizes that occasionally, products may not meet expectations. A return policy is in place, featuring a $9.95 shipping label fee, which can be exempted under specific circumstances. For heavily discounted items, the brand offers an exchange or store credit option, with a $20 restocking fee. Although refunds are not provided for these deeply discounted goods, Koio ensures flexibility and customer satisfaction by allowing exchanges for alternative products or issuing store credit.
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