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Khanums guarantees that available products are shipped within 1鈥? working days, with additional transit times. Once dispatched, anticipated delivery durations are 1鈥? business days for the UK, 2鈥? for the USA, 2鈥? for Europe, 2鈥? for Canada, and 2鈥? for other global destinations. It is important to note that international purchases might incur customs duties, taxes, or import charges, which must be covered by the buyer. Orders received before 2:00 PM GMT from Monday to Friday are typically processed on the same day. Those placed after 2:00 PM GMT on Fridays will be sent out on the next Monday. During special releases, major holidays, and promotional events, order processing may experience slight delays.
Khanums respectfully requests that prior to any returns, authorization must be obtained from customer care through email. Unauthorized returns will not be accepted by the brand. It is the responsibility of the customers to cover all return shipping costs, with the exception of items confirmed to be faulty or incorrect. The brand asks that returned products are securely packaged and include all original tags, hygiene, and security ribbons, in their original, unworn, odor-free, and stain-free condition. All orders are final and non-refundable, with the exception of defective or damaged goods, for which a replacement, exchange, or store credit may be provided after confirmation from customer care. For an exchange, kindly reach out to orders@khanums.co with your order number.
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