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KelbyOne provides complimentary standard shipping for all qualifying purchases. At checkout, expedited choices might be offered. Delivery times are estimated at 4鈥? business days for the United Kingdom, 5鈥?0 for the United States and Canada, 6鈥?2 for Europe, and 7鈥?5 for other global locations. These timelines can fluctuate due to local carrier operations, weather conditions, or customs procedures. A tracking number is always included with each order and communicated via email upon shipment.
KelbyOne provides complimentary return shipping for qualified returns. To initiate the process, customers should contact the brand; its team will then generate a pre-paid label. Upon receipt and inspection of the returned item, a refund will be processed to the original payment method within 3鈥? business days. Should an item arrive damaged or if the incorrect product was received, customers are advised to contact KelbyOne within 7 days of delivery, providing photographic evidence, and the matter will be addressed promptly. It is important to note that final sale items, those labeled "non-returnable," intimatesunderwear, bodysuits, swimwear, earrings (due to hygiene concerns), and any items showing signs of wear, damage, alterations, or missing tags are not eligible for return.
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