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Kanuk offers shipping services to the United States, with the exception of Puerto Rico and the U.S. Virgin Islands, and also to Canada. Deliveries cannot be made to PO boxes or freight forwarders. Once an order confirmation email is received, customers can expect their items within 7-10 business days. Orders placed during weekends or holidays will be processed on the following business day. During checkout, sales tax applicable to both U.S. and Canadian orders is computed. For all U.S. shipments, FedEx may collect duties, taxes, and additional fees either prior to or upon delivery.
Kanuk provides a 30-day return policy starting from the shipping date, enabling customers to return items without any cost. The products must be in their original condition, meaning they should be new, unused, unwashed, and unaltered, with all packaging and labels intact. It is essential to understand that items sold at a discount of 50% or more are final sale and not eligible for return. For customers who wish to exchange, Kanuk recommends returning the item for a refund and then placing a new order. To initiate the return, visit the website, print the pre-paid shipping label, and take the item to the carrier indicated on the label. Upon receipt of the return, a confirmation email will be sent, and the refund will be processed.
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485, E. Rachel St., Montreal (QC) H2J 2H1.
1 877 284-4494
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