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K9 Sport Sack utilizes various UPS shipping methods for domestic orders over 1 lb. A 1-2 day packaging period is requested before dispatch. Waterproofed or custom items may require 2-5 days. Orders under 1 lb. are shipped via USPS First Class. For international deliveries, the brand chooses UPS Worldwide Expedited, typically arriving in 3-5 days, with variations depending on location. Shipping labels are created between 7-11am MST, Monday to Friday. Weekend orders are processed on the following Monday. If same-day shipping is needed, customers are encouraged to contact K9 Sport Sack's customer support at 385.515.8908.
For international returns or exchanges, after the request has been processed, it is necessary for customers to buy a shipping label. In the case of an exchange, the shipping cost for the new item will be covered by K9 Sport Sack. The brand does not assume responsibility for any extra taxes or fees. Within 60 days, all size exchanges are provided free of charge, with the exception of the original shipping costs and klearance or custom items. It may take up to 7-10 days for the refund to be credited. All returned items must be in 'like-new' condition, without any fur, hair, or dirt, and should include the original tags. Items that do not comply with this policy might incur an additional cleaningprocessing fee, which can be as much as 20% of the product's retail value. Customers need to provide their own packaging materials for returns, and the expense of the return label will be subtracted from the refund amount.
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