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Cyxus provides complimentary shipping for all standard orders exceeding $50, covering the 50 U.S. states, the District of Columbia, and numerous international destinations such as Canada, Mexico, and a wide array of European and Asian nations. Standard delivery, generally taking 14-21 days, is priced at US $9.99. A 60-day delivery assurance applies to most areas, with a 90-day extension for South Africa. Shipments from warehouses in the US, UK, France, and Australia are committed to arriving within 30 days, or 45 days for those in Mexico. Should the items not be received within these specified periods, a full refund is offered by the brand.
Cyxus places a high priority on the quality of its custom-made prescription glasses, subjecting each pair to a thorough two-stage inspection prior to dispatch. Should any quality concerns arise, customers are encouraged to communicate with Cyxus before sending back any flawed products. This allows the brand to furnish the correct return address and detailed guidelines. In cases where goods are received in a damaged condition, it is crucial to notify Cyxus within a 14-day window. The cost of returning faulty items is borne by the company, and reimbursement will be issued to the initial payment method, generally within a span of 2 business days.
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