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Julep employs FedEx SmartPost as its conventional shipping approach, generally delivering within 5-7 business days. Orders are typically processed and dispatched by the brand on the next business day, operating from Monday to Friday, with holidays being exceptions. Once your order is on its way, Julep will provide you with an email containing tracking details within a 24-hour timeframe. It's important to be aware that tracking information might require up to 48 hours to become current.
Julep provides a 30-day return policy for all its products. Should customers find themselves dissatisfied with any received items, Julep will happily facilitate an exchange or refund of the items and sales tax, excluding shipping charges, provided that the request is made within 30 days from the date of purchase. To initiate a refund, customers are encouraged to reach out via email at info@julep.com. Please be aware that original shipping costs are non-refundable.
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