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Joseph Joseph restricts deliveries from its US store to addresses within the United States. Shipping fees, ranging from $10 to $15, depend on the destination; however, for purchases over $80, shipping is free. Orders typically arrive within seven business days and are dispatched through UPS or Amazon. Upon shipment, a dispatch email with tracking details will be sent. It's important to note that APO, FPO, DPO addresses, and PO boxes are not eligible for delivery by the brand.
Joseph Joseph streamlines the item return process, ensuring it is both simple and direct. Customers have a 30-day window from the date of purchase to return products for a refund when bought directly from josephjoseph.com. It is specified that returns must be mailed to the designated address: Joseph Joseph Inc., co Westset Logistics, 210 East Lambert Road, Fullerton, CA 92835, as in-person returns are not an option. The cost of return shipping can vary based on the carrier and is generally not reimbursed; however, the brand will cover these costs if the item is found to be damaged, faulty, or incorrect upon arrival. Upon receipt at the warehouse, refunds are processed within a 14-day period. For exchanges, Joseph Joseph only processes requests when the product is damaged, defective, or not the correct item, thereby providing a seamless and dependable shopping experience.
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