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Jones Bootmaker accepts returns of items in their original condition up to 45 days from the date of receipt. For a return, customers should fill out the form located on the reverse side of the despatch note and place it, along with the item, inside the original packaging. It is crucial to include this information, as returns cannot be processed without it. Refunds are issued by the brand in a timely manner, with the process being completed within 14 days of receiving the returned goods.
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