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Maho Shades utilizes DHL for shipping, meticulously providing all necessary customs information. Upon dispatch, the relevant tracking details are promptly communicated. International customers are gently reminded by the brand to confirm that their orders clear customs and that any import duties are settled.
Maho Shades provides a 14-day return and exchange policy for full-priced items in their original condition, offering customers a refund or store credit. To initiate the process, customers are directed to the brand's returns page at https://mahoshades.com/returns. For those seeking an exchange, it is recommended to send an email to hello@mahoshades.com with the request. The brand requests that all items be returned in their original packaging, ensuring they are in pristine, resellable condition.
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