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KGORGE accommodates returns for products that are faulty or mistakenly shipped, but does not accept returns due to a change of heart or errors made by the customer while placing the order. It is requested that any return inquiries be made within 30 days from the date of receipt, with the item remaining unopened and in its initial packaging. For a seamless experience, the brand suggests attaching detailed images highlighting the problem, as well as screenshots of the order information, when emailing service@kgorge.com.
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