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For all domestic U.S. orders, excluding Puerto Rico and Alaska, Jackpot Candles provides complimentary shipping when the subtotal exceeds $99. A standard flat rate of $11.95 applies to other orders. USPS Priority Mail, utilized by the brand, incurs a flat fee of $24.95 with an estimated delivery duration of 2-3 days, subject to seasonal variations and shipping volume. International shipping is offered, with customers bearing the responsibility for shipping costs, duties, and customs taxes. It's important to note that the free shipping promotion does not extend to international addresses.
Should a damaged or faulty product arrive, customers are encouraged to contact Jackpot Candles via email at help@jackpotcandles.com or by phone at 1-800-248-0356, reachable from Monday to Friday between 9am and 5pm Eastern Time. It is important to note that personalized and custom-labeled goods are considered final sales and do not qualify for returns. For all other return requests, the brand stipulates that these must be initiated within thirty days of the initial purchase. Upon receipt of the returned merchandise, a store credit equivalent to the item's price will be issued. Shipping expenses, however, will only be reimbursed if the delivered product was found to be defective.
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One of today's top Jackpot Candles deals: 40% Off Sitewide at Jackpot Candles.