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itoolmax provides complimentary shipping, with deliveries typically arriving within 5-15 business days. Orders are dispatched by the brand within 24 hours, and a tracking number is provided to keep customers updated. In certain situations, delivery may be postponed by 3-5 business days.
itoolmax provides a 30-Day Risk-free Trial, and the brand invites customers to contact support@itoolmax.com to initiate the return process. Prior to returning any items, it is essential to obtain approval from the customer service team. The brand requests that returned products are not overly worn, used, or modified. Shipping expenses and tracking details must be provided by the buyer. In cases where returns are not related to quality issues, refunds will not be given if the items sustain damage during shipping.
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