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Isamaya is committed to delivering products to customers across all U.S. states. For orders exceeding $50, standard ground shipping is provided at no extra cost, although customers are responsible for shipping fees. Dispatch occurs within 1-2 business days, and expedited delivery options are offered for urgent needs.
Unused and unopened products may be returned to Isamaya within a 14-day period following delivery. To initiate a return, customers are encouraged to use the 'Returns' section on the website or send an email to customerservice@isamaya.com. It is necessary to include the order number, the condition of the product (with photos if applicable), and the reasons for the return. Returns for opened items are not accepted by the brand. If the products are found to be defective or do not match the order, Isamaya will furnish a return label and cover the shipping costs. In all other instances, the customer will be responsible for the cost of returning the product.
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