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Invity guarantees that confirmed orders are dispatched from the warehouse within 1-2 business days. Orders received on weekends or public holidays are processed on the following business day. Processing times may extend during sales or holiday seasons. Upon shipment, an email with the tracking information and order number is sent to the customer.
A 30-day return policy is provided by Invity for orders shipped domestically within the USA and Singapore. For international orders, excluding those to the USA and Singapore, returns and refunds are not available. To initiate a return, customers must send an email to cs@myinvity.com within 30 days of the purchase date. Heavily used, emptied, nearly emptied, or tampered with products do not meet the criteria for refunds or exchanges. Upon confirmation of eligibility, the brand will furnish the required return authorization and mailing instructions. Refunds are issued through the original payment method after the returned items have been received. Only products purchased directly from https:myinvity.com are eligible for return.
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