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From the distribution center in Maple Grove, Minnesota, Illume Candles dispatches all orders via FedEx Ground, operating from Monday to Friday, with the exception of major holidays. For each order, FedEx Ground delivery is available at a cost of $13.00. However, should the pre-tax and post-discount product total surpass $100, the brand provides complimentary shipping.
Illume Candles respectfully asks that return requests be submitted within a 10-day period following delivery. Products must remain unused and in their original packaging. To initiate a return, customers are encouraged to contact customers@illumecandles.com. Upon receipt of the returned items, the refund process will be initiated by Illume Candles, typically taking between 10 to 14 business days. It is crucial to understand that all sales are final for products labeled as Last Call. In the event of any shipping or product issues, it is necessary to notify Illume Candles within 10 days of delivery, along with photographic evidence. The brand is committed to providing replacements for items that have been damaged during transit.
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