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Free shipping is provided by iGulu on primary items for all Continental USA orders. Additional fees apply for shipments to Alaska, American Samoa, Guam, Marshall Islands, Hawaii, Northern Mariana Islands, and Puerto Rico. Generally, deliveries arrive within 3 to 7 business days; however, in more remote locations, the timeframe can extend up to 14 days. International shipping is also available, with customers advised to check their country's import rules and be aware of potential extra costs, including customs duties.
A 30-day return policy is provided by iGulu for unopened kits and unused machines, giving customers ample time to make their decision. In cases where the product is not defective or damaged, the shipping costs for returns will be the responsibility of the customer. It is crucial, however, that any damage to the machine upon arrival is reported to support within a 48-hour timeframe, enabling a complimentary replacement or refund to be issued.
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